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FAQs

FREQUENTLY ASKED QUESTIONS 

Please remember that many of our products are distressed in style and the actual distressing may vary piece to piece. We do not add to or take away from the natural distressing of the wood.

What if I need to CANCEL or CHANGE SOMETHING about my order?

Please contact us immediately if you need to change something or cancel an order. We are only able to make changes to an order that has not yet been prepared for shipping. If a tracking number has been assigned for your order, we are no longer able to make any changes. We typically ship very quickly, so there is a very good chance that your order would ship before any changes can be made. Please make sure you're order is correct before submitting!  

What is your RETURN POLICY?

All returns must be authorized. Please contact us within 30 days of purchase for a return authorization.  We process all returns and refunds within 2 business days of receipt. Return shipping costs are the responsibility of the buyer. We find that FedEx typically has the lowest shipping rates for larger packages. We do recommend insuring the shipment to make sure you are covered in case of damage to the product during return shipping. In our experience, the few extra dollars for insurance is worth the price!

In the rare case that you receive a defective item, please contact us as soon as possible and within 30 days of purchase. We are happy to work with you to provide a replacement or facilitate the return of the defective item. 

We are not able to accept returns or provide refunds for custom orders. 

What about SHIPPING?

We offer free shipping to continental United States only. Please contact us for shipping quotes outside of the continental U.S. Orders ship within 3-5 business days. We typically ship via FedEx Home and a tracking number will be provided as soon as your order ships. 

How does Custom Pricing compare to standard pricing?

Our prices for custom shelves take into consideration all of the unique parts of creating your order to your exact specifications. Standard shelf sizes can be made, packaged and shipped with a level of efficiency that custom orders don't allow. The extra time and attention given to a custom order results in a slightly higher cost. We believe that when you see your beautiful custom shelves, you'll agree it was worth it!

How do I measure for specific Notch Locations on my custom order?

Follow these simple steps to find your studs and provide notch locations for your custom order:

1. Cut a piece of painters tape to the length of the shelves you need and put it on the wall where you want the shelves to hang.

2. Take a stud finder and mark the center of each stud on the tape. 

3. Facing the tape, measure from the left edge of the tape to each mark. Contact us with those measurements before placing your custom order. 

Our commitment to making the world a better place...

Urban Legacy is proud to announce we have joined the tremendous efforts of two organizations that are making the world a better place. We are honored to support Win This Fight and The Nature Conservancy's Plant a Billion Trees program.

Win This Fight "was established with a goal to raise $100 million over three years through the generosity of donors... to save the lives of thousands of victims and prevent the trafficking of thousands more." Urban Legacy is grateful for Mitzi's tireless efforts against human trafficking and proud to support their organization. 

In 2008, The Nature Conservancy launched its Plant A Billion Trees campaign to fight climate change and deforestation across the globe.

Supporting this cause is our way of replacing trees that were historically used in barn construction and of replenishing the forests from which we source modern hardwood. Through this action, we hope to positively impact our natural environment and sustain beautiful, healthy spaces for years to come.

Still have questions?

Feel free to contact us!

Send us an email       

Text or call: 717.661.3987

 Urban Legacy is located in Leola, PA

 

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