We offer free shipping to the continental United States only. Orders placed with a shipping address outside of the continental United States will be canceled and refunded. Orders ship within 3-5 business days. We typically ship via FedEx Home and a tracking number will be provided as soon as your order ships.
We are able to accept returns of products in brand new condition that have not been installed or altered in any way. Urban Legacy is not responsible for any damage that occurs during return shipping. If a product is returned damaged or used, we are only able to offer a partial refund. You are welcome to open a claim with the shipping carrier to recoup the additional cost. Return shipping damage claims can be filed directly with the shipping carrier.
Returns must be authorized for all standard products. Custom and MTO products are not eligible for return. Please contact us within 30 days of purchase for a return authorization. We process all returns and refunds within 2 business days of receipt. Return shipping costs are the responsibility of the buyer. We find that FedEx typically has the lowest shipping rates for larger packages. We do recommend insuring the shipment to make sure you are covered in case of damage to the product during return shipping. In our experience, the few extra dollars for insurance is worth the price!
In the rare case that you receive a defective item, please contact us as soon as possible and within 30 days of purchase. We are happy to work with you to provide a replacement or facilitate the return of the defective item.
Reminder – we are not able to accept returns or provide refunds for made to order or custom products.